Frequently Asked Questions.
How to unzip my files? How to access products?
Are there video tutorials on using products?
Have a question? We have answers!
Please scroll below for a list of different frequently asked questions. Whether it's about accessing your zip file, where to find video tutorials, or regular membership questions, we try our best to give you clear and concise answers!
Didn't find what you needed below? Simply email us at [email protected]
Membership FAQ's.
Our members are like family and we take your happiness with all sincerity. Here are some helpful answers to common questions.
When will my membership payment renew?
How can I cancel my membership or change my credit card info?
How do I receive new products?
What do I need to have in order to sign up for the membership?
While trying to log in I am being told my IP address is a security risk?
I missed a sale, can I still get the special?
Terms of Service for the Summerana Academy, product & memberships
Need help unzipping your product downloads?
We are here to help! Please use the FAQ's below to answer the most common zip file issues.
What is a zipped file?
How to unzip a file.
Once your file is unzipped, now what?
I cannot find the other part of my collection (overlays/actions) in my zipped file. Why is that?
Common zip issues.
How can I add images to my templates?
In our Product Catalog, you can find our HELPER ACTIONS. They were created to make adding images easier and faster! View the video tutorial here to learn how it works.
Helper actions are just that... there to help you create the images you desire with easy and quick tools.
Product FAQ's.
Ready to use your products, but having an issue? Let us help guide you below.
Help! I cannot find my downloads?
Where can I find my product video tutorials?
Where should I print my templates?
I just see an instructional layer in my PSD file, help!
How do I customize my new logo?
What are layer masks and how do I use them?
How come my overlay files do not pop up for me like they do in your video tutorial?
Why do my images/overlays turn grey when I drag it over to another image?
Where can I find my product's video tutorials?
Within our Course Modules, you can easy access a plethora of tutorials explaining how to use your specific overlay, background and such.
At Summerana, we care deeply about not only giving you amazing products, but also showing you how to seamlessly use them.
We are continually adding new video workshops and tutorials to help you grow, learn and be inspired!
Video FAQ's.
Looking for video tutorials or having issues accessing them? We have you covered. Here are some frequently asked questions.
"How do I make the screen bigger?"
"How can I adjust the volume?"
"Is there a way to select viewing quality?"
YES! Please watch the quick video below, and we will explain it all.
Software Issues.
We are here to help! Please use the FAQ's below to answer the most common zip file issues.
What happens if the effects in Photoshop Elements are just black boxes?
I cannot find the other part of my collection (overlays/actions) in my zipped file. Why is that?
Why do I get the pop up `Could not save (template) because the file is locked?
How do I Install my different collections/files in Photoshop?
I am getting an `Error 1 (or 2)` when I try to unzip my file on my MAC computer?
What can I do if I'm having problems with my download link/file?
What happens if the effects in Photoshop Elements are just black boxes?
Why do I get the pop up `Could not save (template) because the file is locked?
Learn, Create, Repeat!
Our membership is about quality, quantity and creativity!
At Summerana, we take our membership and all of our products within it very seriously. We stive to give you all of the photography needs, education and support needed to help your own creativity flourish!
Summerana was built out of a dream to give photographers worldwide affordable access to products and tutorials that will encourage them to create, be inspired and thrive - no matter the level or genre of photographer.
From my family to yours, we thank you for being a Summerana member... and part of our extended family.
~Grace Pamela and family
Need MORE Help?
We are here for you! If you need additional help in regards to our products or membership, please reach out to [email protected] and we will be happy to assist you.